In this release, we’re all about flexibility. You’ll have the ability to add more meeting types into Zap, add team leads from your phone, easily control email campaigns from the Contact Profile, and find the right kind of support for any questions you have!
We’ll need to take Zap down tonight for a few hours so we can push out these changes. You can expect to see all of the changes from this release first thing tomorrow morning.
Sure, you’ve got showing appointments. But you’ve also got plenty of other meetings with clients—and you need an easy and accurate way to keep track of them in Zap. In this release, you’ll be able to log buyer’s consultations and other meetings in addition to showing appointments. To do so, just click +Add and select New Meeting.
P.S.— We know listing appointments are another must-have! We’ll be adding them to the “New Meeting” menu as soon as we can.
It’s easy to sign your client up for New Listing Alerts and Watched Home Updates. Getting them off the campaigns, though? That can be a hassle. We’re fixing that problem in this release. Just go to the Contact Profile for anyone you have on one of these campaigns, and turn the “Activate” toggle to grey to stop sending the corresponding emails. If your client wants to get back in the loop, you can also toggle the emails right back on later.
We got word from many of you that our default sort order on the “find an agent” list page wasn’t exactly fair. We were sorting by average star rating. And that meant an agent with just 1 five-star rating would get a better spot than an agent with 19 five-star ratings and 1 four-star rating that brought their average down a smidge. Based on your feedback, we’re going to start sorting this list by number of reviews as a quick fix. In the future, we’re hoping to look into a more robust algorithm to weigh different factors when it comes to reviews. We can’t thank you enough for pointing out things about the product that don’t work for you in practice, and speaking up with constructive suggestions!
Sometimes you get stuck using Zap. Sometimes you need a how-to article or tutorial video, and sometimes you want to ask a question or make a suggestion. And other times, you need to talk to someone who can help you over a hurdle. So now, we’re making it easier to find the right kind of help through Zap.
When you click on “Support” in Zap’s left navigation panel, you’ll be able to select the kind of help you need—and you’ll see your brand’s helpdesk phone number if you need to talk to someone live. We hope this helps you get things resolved faster so you can get back to doing what you do best!
In this release, you’ll be able to mark a request for info complete and clear it from your Dashboard in just 2 clicks. Select “Actions” on a request and just click “Mark Complete.”
We hope all our users on teams are enjoying our new teams product! Now, we’re bringing some functionality to mobile. You’ll be able to add a team lead on your mobile app. Just select “team lead” under “lead type” when you’re adding a lead on the go from your iPhone or Android.