Using broker features
ProScore is Back!
After an extended hiatus the ProScore has returned to Zap and is better than before! We’ve worked to improve the data used to calculate the ProScore which is resulting in better metrics and ac...
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Now that you’ve got your company website all set up, you might be ready to start transitioning off of your old website to your new website. There’s plenty you can do to start driving traffic to your new company website – and ...
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In this section:
Adjust agent coverage areas
Proxy as another user
Personnel Profile
Understand the ProScore
Make sure that leads are flowing to your agents whenever and wherever they should be. Each of ...
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In this section:
Use the company configuration page
Adjust company and agent coverage areas
Receive, accept and update leads in Zap
Manage MLS memberships
Manage company contacts
Your new company w...
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In this section:
Administration
Compliance for Brokers and Admins
Jump Ball FAQs
Home Partners of America
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What is Jump Ball?
Jump Ball is a new routing option that allows a lead to be distributed to multiple agents at once via email and text. The first agent to respond gets the lead.
How do I enable Jump Ball?
Log in to Le...
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LeadRouter Group Training
Get more information on LeadRouter live training classes on Business Rules Administration and Lead Assignment and Monitoring by viewing the attachments below. Links to register and downlo...
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Overview
Leads that are generated via the Home Partners of America (HPA) module on the Zap consumer sites are sent to LeadRouter for agent distribution from HPA.
The leads are sent in using the following source names i...
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As an admin, you can manage MLS memberships for agents within your company—which helps ensure that those agents are linked with their listings in Zap.
A note on how Zap matches agents
We link agents with MLS membership...
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In this section
Company admins can take care of their housekeeping right in Zap. Use your agent dashboard and contact list to filter through your agents' contacts, reassign contacts, or mark bogus ...
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Zap’s proxy feature is an easy way for brokers and company administrators to see just what their company’s agents are seeing in Zap.
How do I proxy as another user?
When you’re signed in to Zap on desktop, click on y...
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Compliance rules are requirements within each brokerage that determine how often your agents need to update each Contact in Zap in order to remain eligible for more company-generated leads.
Agents are either:
In compliance, ...
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Local Insights are short posts you can write describing cities or neighborhoods to customers on your website. They’re a great way for agents to showcase their local expertise – and they’re also a great way for brokers, manag...
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Adjust a company website's coverage area
On the Company Configurations page, you can confirm that your company website is set up to allow you to serve your customers where you want to, and find out where your agents are assi...
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In this section
When a consumer conducts a search online, Google will modify the consumer’s search results by location. As a broker, you alert Google to include your company in these geographic searches by list...
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