Zap Engagement Playbooks


Zap Agent Playbook

  • 21-day success plan to make Zap a habit
  • 7 daily best practices

Zap Engagement Playbook

  • Engagement Accountability Plan for Zap Specialists, with engagement challenges
  • Zap Engagement Best Practices (for 30-60-90 days, 21 days and 7 days)
  • Zap Support Issue Flow Chart
  • Quick Reference Guides for various Zap features, website/mobile app, etc.
Vivien Wang February 25, 2019