How to clear your web browser’s cache and cookies

Clearing your web browser’s cache and cookies is an excellent way to begin troubleshooting and to keep your browsers healthy. Many problems are resolved after clearing your cache and cookies.

 

To clear your cache and cookies in Google Chrome:

1. Locate the 3-dot icon in the upper right hand corner.

threedots.png

2. Click on “Settings.”

settings.png

3. Scroll down and click on “Advanced”


4. Select “Clear browsing data” at the bottom of the first box, “Privacy and security.”

clearbrowsingdata.png

5. Adjust the time range according to whether a recent cache or a larger time frame should be cleared. Click “Clear data.”

cleardata.png

Now you’re good to go! If you continue to experience an issue, please reach out to your Helpdesk.

 

To clear your cache and cookies in Firefox:

1. Select the gear icon in the top right corner of your Firefox screen.

firefox_1.png

 

2. This will take you to the home page, where you will find five options on the left of the screen. Select “Privacy & Security.”

firefox_2.png


3. Scroll down to “Cookies and Site Data.”

firefox_3.png


4. Select “Clear data…” which will take you to the screen below

firefox_4.png


5. Click “Clear.”

 

Now you’re good to go! If you continue to experience an issue, please reach out to your Helpdesk.

Labels (3)
Derrick Lee posted this article on April , 23 , 2019
Comments
Insightful Sightseer

Why do I not have authority to redirect my URL to ZAP?

Insightful Sightseer

simply want to add a listing  is this app a problem with Firefox browser or do I have to use Chrome

Insightful Sightseer

How do I correct a transaction which is listed incorrectly

Steady Sightseer

Dear Support,  I have the following issue when attaching a file.

 

error in attaching files to emailerror in attaching files to email

Insightful Sightseer

How do I get rid of some service areas? I am receiving leads that are not in my area.

Friendly Explorer

Hi,

  I have set up searches for clients in ZAP.  Different listting are showing as active on the search but when they go into it the listing is marked as "Off Market".  I have had this happen to 3 different clients in the last 2 weeks.

Friendly Explorer

I am an agent for Jackson County GA.  I can see and set searches for my clients in the Jefferson city school district but not for Jackson County.  They have the same zip code.  This just started last week.  What should I do?  That is the only way I have to set serches for  a county.

Thank you

Marie

New Sightseer

When I'm in my clients profile (setting up a search or finding homes to share with the client), I keep getting an error from the "copy link" and social media buttons when trying to share a home in an email to them, anyone else?