USAA and Zap Key Performance Indicators (KPI)

Key Performance Indicator (KPI) is something that USAA uses to track service levels appropriate to their expectations for their referred members. Below are some of the KPIs that Zap tracks and additional information including videos, quick reference guides and Knowledge Base articles about accomplishing each KPI:

 

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Alissa Bowman posted this article on December , 06 , 2018
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