Help line team is comprised of USAA loan officers who can provide mortgage loan applications updates and address general questions and assist on issues.
Hours of operation:
Monday – Friday 8am to 8pm (local time)
Saturday – Sunday 9am to 5:30pm (local time)
When you have a mortgage loan question on behalf of member
USAA Mortgage Questions
Step 1: Call the USAA Loan Officer (LO) / Loan Officer Assistant (LOA) or Processor
Direct phone numbers will be provided to you by LO/LOA and/or Processor
Step 2: If the USAA loan officer or Processor is not available, then please call the Real Estate Agent Helpline (For real estate agent use only)
866-998-2234; When calling the helpline, please have the member’s loan number available. As an alternative, the member’s name and member number can be used to look up the file.
Again – Always call your LO or Processor First!