Agent Mortgage Help Line

866-998-2234

 

Help line team is comprised of USAA loan officers who can provide mortgage loan applications updates and address general questions and assist on issues.

 

Hours of operation:

Monday – Friday   8am to 8pm (local time)

Saturday – Sunday   9am to 5:30pm (local time)

 

Important details:

  • For use when you have a mortgage loan question on behalf of a member.
  • The Agent Help Desk number should only be used by agents who are representing our members enrolled in the USAA Real Estate Rewards Network.
  • Important: Please do not advertise this phone number to members.
  • Agents must have the following information available at time of call:
    • Member name
    • USAA Member #

 

When you have a mortgage loan question on behalf of member

USAA Mortgage Questions

Phone

Step 1: Call the USAA Loan Officer (LO) / Loan Officer Assistant (LOA) or Processor

Direct phone numbers will be provided to you by LO/LOA and/or Processor

Step 2: If the USAA loan officer or Processor is not available, then please call the Real Estate Agent Helpline (For real estate agent use only)

866-998-2234; When calling the helpline, please have the member’s loan number available.  As an alternative, the member’s name and member number can be used to look up the file.

Again – Always call your LO or Processor First!

 

Labels (2)
Derrick Lee May 6, 2019
0 Likes