Known issues

Zap Issue Description Available workarounds
Agent Website Users are unable to link the Linkedin icon in Zap uner My Website Configuration. Currently, The pop-up becomes blank and the LinkedIn account is not linked.  
Agent Website When trying to upload an image with the size requirements(1.9MG 1950 × 1300 pixels) Zap intermittently spits back an error: Oops the file size exceeds the file the maximun allowable file size limit. Please try uploading a smaller file. When trying multiple time, the file is accepted and uploaded.  CompuCom reports the photo is loaded successfully while proxying as the agent.
Email Email Options and addresses are missing under Email Settings  The same information can be found on the agent's personnel profile page.
Agent Website When adding spaces in between paragraphs the spaces are not being converted over to the site. Though the preview clearly displays the spaces in between as seen below:  Expected Results should be: Spacing should display on site same as edited within Zap.   
Onboarding Wizard On-boarding Wizard is no longer working when using the links listed under actual results. When clicking on the links it displays a blank white page. This occurs in Firefox, Chrome, both in Incognito/private mode.   Agent should continue to complete verification of their settings outside of the wizard.
Email Error message - cannot add an image to the body of the email.

Also, same issue but in script creation:

Issue trying to create a new Follow up Plan in ZAP for the company and can no longer add photos when creating an email scripts in ZAP.
Email Agent is linked to Gmail, but when they click on email icon is it is routing to an Outlook Sign in page.   
Reports The ProScore reporting for Company Admins is currenly unavailable while the engineers fix all aspects of the report for future use. Updates to the report returning to Zap will be noted here.  
Marissa Azzara March 31, 2020
Community Manager

Hi Noel,

The bell notification icon issue is currently a bug we are working on getting resolved. Please stay tune for the announcement on when this will be resovled

Advanced Adventurer

Cannot add a contact either through the App or desktop.

Budding Explorer

Currently cannot sign in as a contact to save and send recommended homes. Its says theres a gateway error. Also, the mobile app will not show a change in status. All homes are showing active, while most are pending or contingent. 

Friendly Explorer

My leads from are not forwarding despite having used the forwarding email.

Community Manager

Hi Noel, and thanks for posting here on the Zap Community. This is actually a known issue within Zap at this time. However it has already been escalated to the Zap Development Team and is currently under review. I will append your name and information to that escalation.



Insightful Sightseer

I have several agents having an issue when they add a new contact with only a phone number and not an email address. The message said please add an email or phone number, but a phone number was added. 

Skilled Explorer

One of our agents, J.C. Bickford, is having an issue where a lead offer calls his number but the systems does not text or email him even though it is set up correctly to text and email also. I saw that another agent was having a similar issue last week but did not show a resolution in a previous thread called "If it works, it works, but it doesn't". Please advise if this is a known issue pending and/or otherwise assist in helping us get to a resolution. 

Experienced Explorer

We have a serious issue that is affecting several agents using Zap.  I have agents that use the search filter "saved home".  This allows them to quickly see who has saved homes within a specific time frame.


It doesn't work.  This is the third time I've put someting in about it.


Also, the "home value updates" on my contacts are not pushing out properties.  I set it up for my address, several homes have sold recently and I've received no notification. Had I set it up for a seller I'd look aweful to them because they'd not be getting anything and can walk outside and see a home sold across the street.


Please help asap.

Thank you,

Advanced Explorer

Would like to add an issue. I am trying to update and clean up my contacts. I have tried on several to add phone numbers and I get an error message that I am not authorized to use this code. It will show me code 43. It comes up very fast and reverts back to the screen before my change. I will also get an error message when I try to change my contact from a past buyer or seller into a past client. I have also had some clients show back up after I thought I had cleared them out. It will say it cleared them but then they are still there. I did call and had someone looking into the phone number issue. We tried clearing my cache but that did not work. Please let me know! 


Thank you, 



Experienced Explorer

Are the Known Issues displayed up-to-date? The comments are fro as far back as 08/2018 so I'm wondering if list is current?

Insightful Sightseer

How do I correct incorrect information on a transactions, it is showing pending and has been closed for 2 weeks, also the contact information needs corrected as well.  Why are we not able to edit our own listings and sales

Insightful Sightseer

None of the emails I try to send out through Zap actually go out.  It's doesn't log it in Zap.  Zip.  Nada.  What is the purpose of having this CRM if it constantly doesn't perform as expected?  When you join a company with a name like Century 21, you'd expect their systems and software to actually function.  I'm disappointed, to say the least.  This issue has been going on for well over a month now.  How can someone not come up with a solution to a problem in that amount of time?!

Budding Explorer

My client searched for a home by the map and the listing is in Penrose NC. The map shows it in Candler NC. The address is 60 Midge Lane Penrose NC. 

The map shows the location in of the home is in Candler

Skilled Explorer

Please add a button to agent websites so clients can easily post reviews.


Thanks so much!

New Visitor

Site will not open

Steady Sightseer

Clients keep saving and viewing properties but I do not see what.

Saving a search for a client doesn't work. I don't know how to work with that.

Skilled Explorer

We have several agents in my office including myself in which their zap sites are not showing photos for active listings.  Here is a photo of a sample and the listings are showing like this on the listing alert client emails as well.Screen Shot 2020-05-26 at 10.28.47 AM.png

Budding Explorer

Can someone please assist me ? I cannot get my information for spouses to save. I try to enter birthday or job title etc. - hit save and then nothing changes. I've spent the last two hours on this issue and it's super frusterating as I'm trying to incorporate Zap as my primary CRM tool.