Known issues

AREA IN ZAP KNOWN ISSUE STATUS
Leads and Contacts    
• Agents having trouble sending to Yahoo email addresses Investigating
Team Leaders unable to reassign team leads. Short-term workaround is to use Bulk Actions from the contact list
Pending
   
Follow-up Plans Agent unable to edit Email in Follow Up Plan Pending
Mobile    
Social Linking .  
Dashboard/CRM

Issue: Error message when clicking Bell Notification

Pending
Company Website/Configuration    
     
   
Agent Settings Zap Email Settings section blank Investigating
Reporting    
   
USAA    
Other    
• Bulk email not sent (Firefox only) Pending
   
   
Marissa Azzara September 11, 2019
Comments
Community Manager

Hi Noel,

The bell notification icon issue is currently a bug we are working on getting resolved. Please stay tune for the announcement on when this will be resovled

Advanced Adventurer

Cannot add a contact either through the App or desktop.

Budding Explorer

Currently cannot sign in as a contact to save and send recommended homes. Its says theres a gateway error. Also, the mobile app will not show a change in status. All homes are showing active, while most are pending or contingent. 

Friendly Explorer

My leads from realtor.com are not forwarding despite having used the forwarding email.

Community Manager

Hi Noel, and thanks for posting here on the Zap Community. This is actually a known issue within Zap at this time. However it has already been escalated to the Zap Development Team and is currently under review. I will append your name and information to that escalation.

 

Thanks
Paul.

Insightful Sightseer

I have several agents having an issue when they add a new contact with only a phone number and not an email address. The message said please add an email or phone number, but a phone number was added. 

Skilled Explorer

One of our agents, J.C. Bickford, is having an issue where a lead offer calls his number but the systems does not text or email him even though it is set up correctly to text and email also. I saw that another agent was having a similar issue last week but did not show a resolution in a previous thread called "If it works, it works, but it doesn't". Please advise if this is a known issue pending and/or otherwise assist in helping us get to a resolution.