Property Insights

In this section



Property Insights are short posts that describe properties you’ve shown. They’re great ways to market your local activity and knowledge.



Add a Property Insight from your Dashboard


Screen Shot 2018-11-12 at 10.30.35 AM.png


  1. Click + Add from the top navigation.
  2. Locate New Agent Insights from the dropdown and select New Property Insights.
  3. Search for a property using MLS number or address. Select the correct property from the dropdown.  
  4. Write any comments you have about the property.
  5. Add any additional tags.
  6. Click Publish.

Screen Shot 2018-11-12 at 3.10.04 PM.png


Add a Property Insight from your website


Screen Shot 2018-11-08 at 3.20.59 PM.png


  1. Click on your name or photo from the top navigation. This will open a dropdown menu.
  2. Select My Website.
  3. Beneath your cover photo, locate the tab, Agent Insights.
  4. Select the tab, Property Insights.
  5. Click the button, + Add Property Insights.
  6. Search for a property using MLS number or address. Select the correct property from the dropdown.  
  7. Write any comments you have about the property.
  8. Add any additional tags.
  9. Click Publish.


Edit or delete a Property Insight


Edit an insight

  1. Navigate to My Website.
  2. Beneath your cover photo, locate the tab, Agent Insights.
  3. Select the tab, Property Insights.
  4. Find the post you’d like to edit and click View Details. If you don’t see your post, click View all Property Insights.
  5. Make any changes and click Publish. You’re all set!

Delete an insight

  1. Navigate to My Website.
  2. Beneath your cover photo, locate the tab, Agent Insights.
  3. Select the tab, Property Insights.
  4. Locate the post you’d like to delete. If you don’t see your post, click View all Property Insights.
  5. Click Delete.
  6. Confirm your action, and you’re all set.


Marissa Azzara November 12, 2018
Friendly Explorer

Are Property Insights only displayed when the property is ACTIVE.  What we have seen is Insights are removed when property moves into a PENDING status.  Is this true?

Currently 'yes' because of bugs or other issues, but based on the following post (by Eddie) they should be fixed in the 1st August Zap Release (guessing on or around 8.14.2018 but watch Zap News):
- - -
... This issue is scheduled to be fixed in release 8.1, which is the first release of August. ...
- - -

If you have specific examples or agents in your company with specific examples, please share them (Zap Link to the Properties and Agent Zap Website can be helpful).

*Hopefully someday in the future the Zap team will add more "User Preferences" for things like this.

Community Manager

Hello Tony,


As our great friend Isaac mentioned, this is currently a bug. Zap is not displaying "off market" or "pending" listing property insights. Our developers are aware of the problem and should have this fixed by release 8.1.


Thank you!

Helen's post:

Welcome to the Zap Community. Here is a link to your specific Property Insight along with your Zap Referral Tag:

Note I had to look at the source code of the page to find the ID tag, which is not something a 'normal' person would do. Hopefully someday the Zap team will make this easier for users.

One could just share the link to the Listing Detail page after using the "+ Add" > "New Shareable Link" generator on the Zap Dashboard to append your Zap "Referral Tag", but it will not jump straight to the Property Insight without the ID anchor tag info.

You could also share your Zap "My Website URL":

Community Manager

 Thank you Isaac. 




We are always looking for ways to improve to interacting with the site. I will move this over to out suggestions community space and with more views/likes, the feature request team will look to implement your suggestion in future iterations of Zap.


Zap Support, 


New Sightseer

Can I write an insight about properties I have held open houses for people in my office?

Welcome to the Zap Community. Yes, you can write Property Insights for any listings you've physically been to; Open Houses, Showings for Clients, Previews of Listings etc.

If you've never been to the property then it'd probably be best not to write up Property Insights about it.

From the article above:
Property Insights
- - -
When is it better NOT to write Property Insights?

There may be times where it might be better not to post Property Insights.

If you have a client who is going to write an offer, you probably don’t want to draw everyone’s attention to that really great property, which could build up any competition for your buyer.

If you’re unsure what to say about a property without offending the listing agent, or irritating the seller of the property, it might be better not to post Property Insights.

Check with your broker before posting a comment if you are unsure about it.
- - -

Skilled Explorer

Hi All,


I have a question about Agent Property Insights appearing on the Detailed Property Websites:

- is there anyway to control this?  That is, can we disable the appearance of the Property Insights on a Detailed Property Website that is for an office listing that does not belong to the agent posting a Property Insight?


Here is an example:


In that case, I wrote a quick Property Insight for one of the properties on our Office Caravan yesterday.  While I was there I took a quick video of the waterfront, and posted it this morning on my Facebook business page along with the link to the Detailed Property Website.  After I made the post, I clicked the link just to make sure that it would open up correctly, and lo and behold I saw my Property Insight on that page.


So far, we haven't had any complaints from agents with listings that have Property Insights from other agents in the office appearing on their Detailed Property Websites...  but....  we have just started making the push for agents to take the time and create Property Insights for the properties that they show/preview/caravan.  Our push is based on getting them to create the content for their Agent Websites....  I didn't realize until today that Agent Insights that are created, also appear on the Detailed Property Websites...


It is not the presence of the Property Insight on the Detailed Property Websites that is the main concern, but rather that the Insight contains a link to the Property Insight creator's Agent Website, and a Contact form that opens up for that agent as well.  See below:


Screen Shot 2018-09-19 at 6.31.10 PM.png


Again, there is no "issue" with this when the agent posting the Property Insight for the property is also the Listing Agent...  it may be an "issue" when they are two different agents...


Simply put:

- Agent A lists a property, the Detailed Property Website is created for them and they are displayed as the Listing Agent.

- Agent B writes a Property Insight for Agent A's listed property, and now Agent B's contact info (both in the form of a link to their Agent Website and the Contact form) is on Agent A's Detailed Property Website...


Has anyone dealt with this in their offices yet?


Is there a way that we can allow the Property Insights to only appear on Detailed Property Websites IF the Property Insight poster IS also the Listing Agent?


Thanks in advance for any insights that you may have!



Test all of the following hyperlinks in Private/Incognito Windows for true/actual testing.

1) Not "logged in" and general browsing - same link as posted- without being tied to a specific agent:
*Will show agent names and links to profile/contact in Property Insights. Will likely show the listing agent name and photo in the upper right of the listing detail.

2) Branded to Michael only via a referral tag and best for posting online and sharing:
*Instead of showing the listing agent, it should show "Your Local Real Estate Agent" with the info of whomever used their Zap Referral Tag. *No links in Property Insights to any other agents, but will show their specific Property Insight if present.

Screenshot sample (cropped)

3) Branded to the Listing Agent (using a Zap Referral Tag) in this case:
*Should only show branding for the Listing Agent (referral tag used) and only shows the first name and last initial of any agents posting Property Insights.

Screenshot sample (cropped)

4) If a client is "logged in" then they 'should' only see the agent branding of the agent they are tied to in their covered Service Markets.

Skilled Explorer

Thanks, Isaac!


I had done the testing as you noted above, both in a FF Private window, and also on another device (a borrowed iPad that had never visiting any of the C21 property sites), and got the same results as your first 2 examples.


Just now, I tested in a FF Private window with your 3rd link ( and did get the result that is much more desirable.


However, the problem is this:


- how can we expect the general public to come across that 3rd form on the link, the one that you described as "Branded to the Listing Agent (using a Zap Referral Tag)?"


When I tested earlier, and also just now in a Safari Private Window, a Google search for the property using " 5 mangrove st pete beach" brings up this link:


(none of the utm codes and values are present, and therefore the link and site brought up show:

- the Listing Agent "branding" (which is what we want to see)

- the Property Insight has my information linked (i.e., link to property website and contact form) -- which is what we are trying to avoid.


I just replicated the test again: using a brand new out of the box iPad that has never visited any websites...  the google search (using the terms noted above) brings up the same link: 



The concern is that when the "general public" that is, a person with no existing "ties" to any C21 agent does a google (or any other) search for a property, the "unbranded" link is what is served up....  and now they not only encounter the Listing Agent's branding (which is what we want), but the random agent posting a Property Insight also has their contact info present on the page.


To be clear: we want the "general" unaffiliated public to only have the Listing Agent's contact links available (even if another agent has already posted a Property Insight).  Can this be accomplished?


thanks again for your quick and detailed reply!!










You're welcome Mike. The Zap team (aka Marissa or someone) will need to weigh in but any Google (3rd party) searches are always going to show the -generic- unbranded links to the public (#1), unless something drastic changes in the future.

As admins/agents/users we can control 3rd party sites like personal FB posts (#2 and #3) as well emails.

From an office admin point of view, until Zap makes these types of changes it might be recommended in your office (and probably others) not to have anyone other than the "listing agent" post property insights on active company listings.

Again if a registered/logged in contact uses a Google (a 3rd party) search and ends up on (hosted by Zap) and any specific listings/results etc. they should be branded to their agent in their Service Markets (#4). With #1, the generic link from search results will likely (currently) show the branding of the "Listing Agent" and any and all agents on Property Insights (general browsing).

I would highly recommend making a Zap Suggestion on these needs, even though some similar ones have been made over the years.

Zap Suggestions

CC @Marissa Azzara

Skilled Explorer

Thank you again, Isaac!


We are definitely going to take your advice and write up a Zap Suggestion.


We will need to think about it a bit more, but it may be as simple as requesting an enhancement that implements this snippet of conditional logic, when updating Property Detail Sites:


IF Agent(Posted_Property_Insight) = Agent(Listing_Agent_of_Property),

THEN UPDATE Property_Insight(Property_Detail_Site),

ELSE skip.


Thanks again,



Insightful Sightseer

This property was in great condition but was a short sale. My client was intertested but it sold before he could decide

Skilled Explorer

Thanks Mike. I hit the like button a few minutes after you posted it. Hopefully others will do the same.

Skilled Explorer

Thanks, Isaac!!