Using the Script Library

by Marissa Azzara Product Manager on ‎05-16-2015 10:30 AM - edited a month ago by Community Manager

In this section

 

 

Easily contact your leads using the email and call scripts in the Script Library. Scripts can serve to communicate with everyday prospects or keep in contact with your customers.

 

 

  

Send an email script

  1. Access your contact’s Profile by clicking onto their name anywhere in Zap. Once you’re in, click Send an Email, located under your contact’s name.

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    This will open your Contact Summary and an area to draft your email.

     

  2. Click Select Email Script to access the Email Script Library.

     

    Screen Shot 2018-09-04 at 3.50.38 PM.png

  3. From the Script Library, use filters or search to locate a particular email. Select the script you’d like to use.

  4. Make any necessary changes to the email script. Click Send Email once you’re finished.

 

Use a call script

  1. Click Log a Call, located under your contact’s name. This will open your Contact Summary and an area to record call notes.
  2. Click Select Call Script to access the Call Script Library.
  3. Find a script using filters or search. Select the script you’d like to use.
  4. Use the call script to guide your phone conversation and click Save once you’re done.

 

Check your email open rate

See how an email script is performing by checking its open rate.

 

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Some things to note:

  • Emails with colored open rates have been sent at least 100 times. This means we feel confident scoring them.
  • Hover over the open rate to see how an email script compares to others.
Marissa Azzara September 6, 2018