Zap’s proxy feature is an easy way for brokers and company administrators to see just what their company’s agents are seeing in Zap.
There are plenty of things you can do while viewing Zap as another user – and they can help you understand an agent’s engagement, troubleshoot problems, and much more.
There are several things that you can change/update for an agent. Most of these actions are in the My Website section:
There are some things you won’t be able to do on behalf of your agents – they’ll need to be signed into their own accounts to authorize those actions.
Another important thing to note: when you’re proxied as a user, that may carry over to the Community. It’s easy to accidentally post under the name of the agent you’re troubleshooting for. Whenever you’re ready to go back to viewing Zap (and the Community) as yourself, make sure to go back to the top right corner of Zap, click on the agent’s name, and select “Exit Proxy”.